Carlisle Station Hotel, Sure Hotel Collection by BW

The location is excellent if travelling by train. There is easy access to the heart of the city centre and anyone who fancies visiting the bars and clubs on Botchergate. Staff (especially those on reception) are extremely helpful and go the extra mile to assist. The room is value for money and reflects the classification of the hotel. Beds are comfortable. Complementary drink tokens to be used at the bar in the hotel were a bonus, whilst the breakfast was value for money with children eating for free.

Comfy double room with big double bed and en-sute bathroom. Free tea/coffee in room along with milk and sugar sashays. Binin room. Carpet on floor, wardrobe in room.Large bath towels in wardrobe hand towels in cluded. Small table on each side of bed one large lamp on each side of bed. Good speed, free WiFi. Delicious English/Irish cooked breakfast, also sireals available. Fruit juice, toast, tea/coffee included in breakfast. Right next to Carlisle train station, 5 minute walk to Carlisle Castle and a 10 minute to the city's bus station. Hotel has bar. Friendly staff. Check-in was quick and simple. Phone in room to call reception. TV on wall. Some plug sockets in room. Small fan in room.

I was pleasantly surprised by this hotel. I think it is fair to say Best Western has not got the best reputation for some of its hotels. I chose this one because of its close proximity to train station (it couldn’t be any closer!) A few steps after exiting the station and we were inside the hotel - especially welcoming as upon our arrival the heavens opened and within seconds we were in the dry. First impressions were excellent - clean, bright reception area and served by a friendly, competent receptionist.The day only got better. We had booked 2 suites which were spacious and clean. Yes, I know the bathrooms are outdated but they add to the charm. I think I am right in saying this hotel was built for Queen Victoria - have a look at the ornate ceilings as you have breakfast (which was plentiful). I am sure QV would have felt quite at home in this rather special place. If you like modern this may not suit but if you appreciate ‘old fashioned’ and don’t want to walk far if arriving by train this ticks all the boxes.

Extremely comfy bed and great breakfast. Location superb - right next to the station. Conference set up was great - they happily made changes we requested and were very efficient.

The staff, particularly on reception were really warm and helpful, and just made me feel very welcome. There was plenty of choice for breakfast. The lift to the bedrooms was fast and efficient. The sofa in the room made it more homely. Desk with spotlight on useful as I had to work. Plenty of tea, coffee and biscuits left in room. About 30 paces from the train station which was perfect for me. Heated towel rail with obvious switch to turn it on and off. Bedroom was warm.